

I’d say if one person calls with an emergency, gets AI, and doesn’t get transferred, then the entire system is failed and someone should go to jail.
Alright, let’s go with that standard for purposes of argument.
If one person calls the emergency line with an emergency and doesn’t get through because the human dispatchers are currently overwhelmed with non-emergency calls, does that mean the entire current system is failed and someone should go to jail?
What does the article say, then? You know the answer, go ahead and correct me.