

One thing left unclear is how the determination is made about emergency versus non emergency.
If it’s a separate number, ok, seems clear cut enough.
If it’s human always answers and if it’s some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when “emergency detected”, then I could see how that promise could fail.
My understanding is that the train system and automotive sector are kind of opposite.
For automotive, the government does the roads and private industry does the vehicles.
Conversely, the rails are largely private industry excluding Amtrak, and Amtrak is mostly responsible for the trains with their government granted monopoly on passenger rail.
It’s part of what really limits passenger rail, the companies that own the rail mostly want to rail from places like ports, and negligible value for rail between population centers. Also Amtrak has to suck it up if a rail is busy (wasnt supposed to be the case, but cargo operators were allowed to make trains too long to fit on bypass spurs so they can’t get out of the way like they were legally required to).