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Joined 7 months ago
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Cake day: November 12th, 2024

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  • The only laptop I bought from them used to thermal throttle in a 16℃ Air Conditioned room, despite being on a raised platform. They sold that in a country where 30℃ is considered normal. And this was a “Gaming” laptop. Classic example of putting high TDP components in a low TDP box.
    Then the customer support, to which I started my mail with something similar to, “I am not looking for Warranty”, they just went ahead and kept on explaining why they can’t provide warranty. Another example of people not caring what you are saying.[1]

    But granted, I didn’t buy TUF etc.


    When I was out to buy a GPU, I went with MSI instead of ASUS, because the pictures made me realise, they were not cooling the VRAM.
    When I thought of buying an ASUS Wi-Fi router, I considered whether I really wanted to trust them with something like that, considering routers usually do not have active cooling. 10 years down the line, I haven’t bought a new router and realised I never really needed it. Money saved.


    1. digression: this also seems why it makes sense to companies to consider using AI customer support. Because there standards are so low as to not require a consistent conversation ↩︎


  • I care about what work I do. I tend to ask about the project at the end of the technical round.
    The HR is not going to hear about that.

    I am not interested in the company’s history, their mission/vision and other propaganda.
    All I need to know about the company is, if they will actually pay me on time for the work I have done and that they are not going-under and defaulting on payments.


    And since I do care about the work that I do, it matters to me, what will become of the project after the company gets the worth out of it.
    And that is where all big-names fail miserably.

    You are selling a smartphone/ laptop/ a cloud connected camera/ any product that uses multiple components with their own use?
    At the end of support period, you are to openly distribute the documentation for all components.
    That way, a camera out of an old smartphone/laptop won’t require reverse engineering to be reused with a Pi or sth.
    A monitor screen out of a laptop can be used as another monitor, without having to buy another controller from a shady site (yeah, I call AliExpress, a shady site) and the existing eDP controller can be reused, without requiring an Oscilloscope.
    When your web-service goes down, the user can make their own interfacer and use the camera on their personal cloud.