This is exactly what happened to my parents this week. Brinks claim my elderly stroke-victim father verbally agreed to a total of three overlapping contracts that extend their subscription out four years and the only way to cancel is to pay all four years of the subscription.
I was surprised but not surprised to find other customers complaining about the same thing. They have no contract or terms they will provide that we supposedly agreed to, so I can’t review this cancellation clause.
They are taking “subscriptions that are difficult to cancel” to a whole new level. 😡
Rated A+ by BBB, 1.05/5 stars average over 1,082 customer reviews.
Definitely inspires faith in their ability to accurately rate a company.
Best of luck in fighting the charges. Sorry that you/your parents have to deal with it :(
The BBB is a scam in and of itself. They’ve been caught doing what Yelp was doing in harassing businesses to remove bad reviews/shown only good reviews, for a
bribefee, of course.It shouldn’t be any surprise when they add “bureau” to their name to sound like they’re an official government agency too.
I’d treat this like one of those “pay us in gift card” scams, and get the bank involved.
If they cannot/will not provide the contract terms, then there’s no way this is valid. I would start with your parents’ bank, see if they have a fraud or consumer advocacy group. Ask about your options for a chargeback or a stop payment. I would strongly reccomend you go in person to a bank location to run this down so you can just lay out the situation to a human being rather than trying to find the right resources yourself from the outside. It will likely take multiple in person trips.
It may also legitimately be cheaper to hire some legal services (a lawyer) to fight this for you, if you’re looking at 4 years worth of charge for cancellation.
